What is Robotic Process Automation, and how to implement it?

Robotic Process Automation refers to the technology for building, deploying, and managing software robots. These robots are capable of emulating human actions, such as navigating systems, understanding what’s on a screen, extracting data, completing keystrokes, and more. The biggest advantage of software robots is that they can do all these tasks at much higher speeds than humans and far more consistently. Also, these robots can work without a break, which is not possible with humans.

Robotic Process Automation use cases

RPA use cases include:

  • Customer service
  • Invoice processing
  • Sales orders processing
  • Payroll processing
  • Processing HR information
  • Storing customer information
  • Recruitments
  • Refund processing, and more.

How to implement Robotic Process Automation?

The implementation of Robotic Process Automation involves the following steps:

Identify the processes to automate

Businesses have multiple processes, but not all are suited to robotic process automation. You need to pick the right processes and prioritize them based on ROI and complexity.

Conduct a feasibility assessment

Once you pick out the processes you want to automate, you need to conduct a feasibility assessment. It will tell you to what extent you can automate a certain process. Feasibility assessment is a two-step process involving process examination and technical feasibility. You may need to involve an expert organization like Srini Infotech for this.

Readjust your approach

Your feasibility assessment will help you identify the processes that are not structured or optimized. You could restructure or reoptimize the process to ensure successful RPA implementation.

Collect user stories

User stories help you identify application features that are necessary from an end-user perspective. They explain user requirements. You will need to create a process definition document based on user stories, including RPA workflows for your development team.

Initiate the development process

In the development process, your developers would create program code and automated scripts using RPA tools. Since different RPA tools have different capabilities, you should be careful about picking the right tool based on your business needs.

Test RPA process

Use a variety of scenarios to test your RPA processes and evaluate their performance. If you identify bugs or potential performance issues, send them to the development team to fix.

Deploy RPA process

Once the bugs have been fixed by your development team, test to confirm the results. If there are no errors, you are ready to deploy your RPA solutions. For more information related to RPA, please write to us at info@sriniinfotech.com